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Aspire Personnel Ltd
,
London, Greater London
Insurance Products Administrator
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Salary: £20,550 per annum |
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Overview
Responsibilities: Main Duties Warranty Administration • Maintain and update all current customer warranty details on the in house and client systems • Ensure all applications and queries are actioned within set departmental time scales • Accurately assess data loads and amend/input data onto both client and inhouse systems Assistance Administration • Maintain and update all current customer assistance details • Update all existing assistance clients data on the inhouse system • Maintain a working knowledge of the client’s product range Data Entry • Accurate input of warranty and assistance data onto the in house database. Daily processing of Home Emergency policies using manufacturer Intranet and computer programmes. • Accurately assess data load and amend and input data into client and in house systems Telephone response • Handle all incoming calls in a polite, efficient and proactive manner, in line with the company standards • Data capture all requested data and provide information to the caller Correspondence • Reply to all correspondence within defined time scales, ensuring the departmental standards are adhered to • Record all daily activity for reporting purposes Qualifications: Essential Skills & Attributes • Educated to GCSE standard or equivalent, to include English and Mathematics • Strong administration and organisational skills • Excellent telephone manner • A good working knowledge of Word, Excel • Good letter writing ability • Strong numerical ability • Basic understanding of FCA • Ability to work within a procedure based environment • Able to communicate confidently with clients, customers and suppliers • Strong planning and organisational skills • Flexible • Punctual • Able to work under pressure • Team Player • Strong focus on quality and customer service • Self motivated Desirable Skills & Attributes • Previous experience of working within a warranty department • Basic understanding of manufacturer products • Basic geographical knowledge of the UK