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Lloyds Banking Group
,
London, Greater London
Service Engineer
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Salary: £45000 - £55000 per annum + Bonus |
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Overview
We're the UK's largest Digital, Retail and Commercial Bank with a focus on Helping Britain Prosper. We're innovating products that help transform customer journeys - making millions of people's lives simpler and better, all over the country, every single day As a Service Engineer you'll help champion the availability of service for our customers and colleagues. Representing Service Delivery, you'll support Lab Engineering Leads, Product Owners, Product Owners and Teams to enforce Service principles, disciplines, standards and processes within Labs and Teams. You'll be responsible for supporting & developing Operational Run capability by working with others on how to build serviceability into the design of new solutions, minimising risk and delivering cost efficient software. Being part of cross-disciplinary teams, you'll showcase excellent interpersonal and communications skills. Work in a highly collaborative way to complete assigned work, showcase progress and address problems that are well defined, complex and often non-routine whilst being quick learners who can learn and adapt to new technologies being used within Lloyds and the wider industry. Overall the Service Engineer is a teammate, who is able to support the development of others, whilst providing valued guidance. What does the role involve? Incident Management & Insights plus understand what the incident portfolio is and why it exists for the Value Stream Analyse new trends and issues in live software solutions and make general recommendations Create MI and reports to be shared with Lab and Value Stream Leadership Able to manipulate lists of existing incidents to reflect trends Be aware of Bank Service Level Agreements to ensure that these are being met Problem Management & Insights We're looking for these specific skills Ability to engage and support key stake holders Understands Production environments, complexities of system architecture Production Testing experience Risk Management - Aware but not responsible for implementation risks and considerations, including: run cost management, supplier performance, resource supply and demand, regulatory compliance and quality management Technical Skillset (Use or knowledge of products below is desirable) MS SQL Server/PLSQL Mainframe (OPCA/TWS, Endevor, Fileaid) Java Unix ETL (Kettle and Pervasive) Clearcase AS400 At LBG, we're invested in your continual development. That's why we've fostered a collaborative learning environment that supports your career goals and encourages knowledge-sharing. Our inclusive culture offers you flexibility to try new things while helping you build the future you want. On top of our team ethos we're genuine about both equal opportunity and our colleagues representing the communities we serve - developing and advancing the best in our people. Together we'll make it possibleSo what can we offer you in return? You'll receive a package that includes Discretionary bonus, private medical insurance, contributory pension contribution. share plans and generous holiday allowance. Ultimately, we care much more about you, how you think and approach things, than a list of qualifications on a CV. So if even if you can't say 'yes' to all of the above, but you're proactive, passionate about delivering phenomenal solutions and interested in joining us at a critical and exciting time, then we'd love to hear from you… This job was originally posted as www.cwjobs.co.uk/job/89835019