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JHR
,
Leeds, West Yorkshire
Recovery Advisor
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Job Title: Recovery Advisor Hours: Full time, shift patterns between 8AM -8PM Location: Leeds Salary: £18,000 - £26,000 Depending on Experience Recovery Advisor Join us as a Recovery Advisor and you will be supporting the Team Leader in efficient and effective debt recovery litigation service in respect of unsecured consumer debts. You will ensure all internal and external SLA’s set in relation to your caseload are achieved (including activities by those supporting you). You’ll need to communicate professionally and effectively with clients, 3rd parties, debtors/customers and colleagues by phone and in writing. As you will already have experience at this level you will negotiate with debtors and 3rd parties to maximise the net recovery level achieved for the client. Compliance with client requirements and regulatory and ethical standard (including the principles of 'Treating Customers Fairly’) will already be familiar to you as well as delivering work to a high standard. You will also be involved with helping to support the Litigation Assistants and may be involved in client meetings; client billing and reporting; embedding client changes; testing changes to system; workload allocation; new client take on set up. What they are looking for: Someone who has the ability to make decisions / recommendations based on legal knowledge and commercial acumen. Someone who can work under pressure with a desire to achieve deliverables. You should have the ability to communicate both in writing and verbally - in a professional and effective manner. You’ll need to know your way around a PC in terms of Word and Excel, and experience in consumer debt collection and debt recovery litigation (including County Court Rules) would be advantageous. The Client: As one of the UK’s largest law firms focused solely on the recovery of debt, they appreciate the role they play in representing the industry and their clients to deliver real commercial results whilst preserving customer relationships. That’s why year on year they have been recognised as one of the top tier firms in the UK by leading independent legal directory, The Legal 500. This is a fantastic opportunity to join an organisation who are committed to making their service personalised and client focused by being transparent and delivering tailored solutions. Our office is based in Leeds City Centre in a great location close to local shops, bars, restaurants and transport links. What we can offer you… Apply now for a chance to craft your own career path and join our talented teams. You’ll receive fantastic training and support, and a fantastic working environment with Monday to Friday working only We offer a competitive salary and benefits package and we pride ourselves on rewarding success with our excellent annual bonus scheme. We also have an employee recognition scheme and our charity foundation that allows employees to nominate as many registered charities as they like to receive a donation of up to £500 each. 23 days holiday 8 bank holidays Option to buy up to 5 days holiday Contributory pension scheme (4% employee contributions and 4% employer contributions) Full time hours are 35 per week with a one hour unpaid break for lunch Operating hours are Monday 8.00am to 8.00pm and Tuesday to Friday 8.00am to 6.00pm Flexibility is required according to workloads Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment - Recruitment Agency)