End User Computing Engineer

The Company: My client is a regional manufacturing business who are looking for an experienced second line support engineer to join the business on a permanent basis. Reporting into the IT services manager, this role is senior position in a busy environment. You will not only be involved in BAU and day to day support, but will be directly assigned projects to complete autonomously. This a predominantly a second line role but does have some entry level exposure to 3rd line technical support requirements. As the second line team expands in future, this post will also be responsible for leading more junior team members, You will have a broad remit which includes supporting physical desktop hardware, account management (AD, exchange etc.) as well as network troubleshooting and server monitoring. Key Responsibilities: Provide desktop computing 2nd line support and problem management in a technical and organisationally complex environment. Act as the point of escalation for complex IT support queries as well as escalating client issues to the Service Manager Provisioning and maintenance of end-user devices (Laptop / Desktop / Tablet / SmartPhone) Administration of Authentication / Access Control systems (Active Directory, MDM) Lead and take part in end-user and infrastructure projects and service improvement activities across HRE, providing supporting administration and documentation Work with external service and support providers as required The ideal candidate will have the following skills and experience: Advanced level experience in providing 2nd line client PC systems support for a multi-site organisation Wintel Hardware - PC Management PC build automation (SCCM) Win 7/10 - In depth knowledge of the OS Solid understanding and experience of administering the following… Microsoft Back Office Systems (Active Directory / Exchange) Mobile Device Management Remote Access systems Networking - DNS, DHCP, File sharing, Printing, LAN/WLAN Audio Visual/ Video Conferencing Endpoint Protection - Anti-Virus/ Malware A high degree of competency in problem assessment and solving within an ITIL Support Service framework Fluent written and spoken English. Strong Interpersonal skills, ability to communicate to business managers Extensive practical experience in supporting a complex environment of desktops and business applications. Familiarity with incident/request management systems Beneficial but non-essential experience: SAP client - support, deployment. Familiarity with Cisco family of network products Experience with scripting and automation. Basic understanding of project management practices.