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Reed
,
Milton Keynes, Buckinghamshire
Sales Support Specialist
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
Are you an experienced Sales Operations/ Sales support specialist and looking for your next challenge? One of the fastest growing and most dynamic companies is looking for a highly effective Sales Operations specialist for their UK Office in Milton Keynes. You will be responsible for overseeing multiple customer accounts on a daily basis from product order to product receipt and tracking. Daily interaction with customers, sales team, accounting and shipping, personnel to ensure that the customer experience is a positive one. This position provides support to the Sales organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner, initiating and/or implementing corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained, and supplying client service material related to: summary reports, carrier tracking, and other information particular to the customer’s needs. Duties and Responsibilities: Complete, manage, and communicate out all generic and customer specific setup forms Manage customer issues with Order Entry Team processes pertaining to new orders Ensuring orders are transmitting properly and resolving any issues Order management: Pricing correction and communication with Sales and Customer Confirm product supply and availability Transmit order to warehouse for fulfillment Follow up on order status to ensure orders ship on time Provide shipment tracking – upon request Collaborate with Order Control in managing customer portal requirements: tracking, etc. Communicating with Supply Chain and Logistics on product ETAs and availability Complete open order report for current customers Proactive communication with sales and the customer on any product delays/issues Escalate any shipping errors or transportation related requests to Logistics Work with Accounting on any order or shipment document retrieval for audits Support Accounting on related invoice or credit issues Maintaining and reviewing all customer routing guides Provide up-to-date pack out instructions to Warehouse for current customers Maintain written SOPs and SLAs for assigned sales operations If you have the necessary skills and experience, then I would love to hear from you. Please apply online or call Kristine on for more information.