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Mulberry Recruitment
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Winnersh, Berkshire
Group Risk Administrator
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
Group Risk Administrator Location : Winnersh Salary £25-30,000 My client who are based in Winnersh are looking for a Group Risk Administrator to join their team. We are looking for candidates who have got strong experience within Administration and will be responsible for providing daily support to a client portfolio. You will be the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties. Key Responsibilities Ensure the smooth running of assigned portfolio on a day to day basis Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels Be the first point of contact for day to day enquiries from clients, providers and other internal and external sources Independently respond to queries from both clients and insurers in a pro-active manner, whilst keeping consultants informed as appropriate Co-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries Resolve any identified discrepancies in provider documentation before sending to clients Proactively initiate & manage the gathering of relevant data for each clients scheme renewal and ensure accuracy at all times & assist with the analysis of data as required Attend internal & external provider and product training as required Ensure that client records are accurate, up to date and in the correct format Technical Skills Required Maintain excellent levels of product and market information Quick & accurate keyboard skills Knowledge of Customer Service principles and practices Knowledge of Terms and Conditions, FCA regulations including Money Laundering and Data Protection and Treating Customers Fairly Excellent communication skills including telephone manner High standard of literacy & numeracy Ability to work as a team and individually using common sense at all times High level of accuracy & attention to detail