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Pride Park, Derbyshire
Customer Experience Team Leader
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
Customer Experience Team Leader Location: Derby Hours: Monday - Sunday (fully flex rota) Salary: £22,000 - £25,000 plus Bonus (£28k-£30k OTE) The Role Provide direction, leadership, inspiration and motivation to team members Coach and mentor team members in the principles of providing excellent customer service Focus on leading your team around upselling of products Assist team members to resolve customer problems Lead by example, be approachable and demonstrate a positive attitude Work to targets and prioritise tasks to meet and exceed these targets Make decisions regarding operational activities Undertake regular "one to ones" with direct reports, providing feedback Manage attendance Review and interpret management information Skills Hands-on experience of working in a contact centre environment is desirable Relevant experience of managing a team in customer/sales is essential Excellent telephone manner and experience of dealing with customers face to face Attitude, behaviours and ability to demonstrate the competencies required in the role are paramount. If you have previous managerial experience of working in a call centre then we would love to hear from you. Benefits: On-site parking Wellness programmes Casual dress Discounted/free food Bonus scheme Job Type: Permanent Salary: £22,000.00 to £25,000.00 /year