Review Officer

Could you help my client achieve their vision of becoming best bank for customers? Key Accountabilities: The Business Review Centre completes remediation programmes of current and historic, products and services provided by our bank's sales force. The role of the Review Officer is toundertake the investigation and conclusion of individual cases identified within high risk regulatory remediation projects, as required by the regulator and/or senior management. The successful candidate will play a significant part in achieving the department's overall objects by, completing all remediation work in line with business requirements, whilst adhering to internal policies, procedures, controls and regulatory compliance. Undertaking case investigations to ensure the correct outcome is achieved for the customer, in line with the project and business requirements. This will include; handling post (in/out), complaint handling, call handling (inbound and outbound), processing payments, creating offer letters/ composing free format response paragraphs/ letters (as appropriate). Planning and prioritising work appropriately considering importance, urgency, customer and business impact. Engaging with the customer over the telephone and in writing, to ascertain sufficient information for a robust assessment to be undertaken, together with completing a calculation of redress if relevant. Analysing information and identify key factors. Consider options available and takes decisions strictly within the work guidelines stipulated by the regulator and advisory bodies. Developing working relationships with team members and other departments working on the projects, to ensure efficient and reliable working practices. Contributing to the team's, challenges existing practices and generates new solutions. Assists colleagues to meet deadlines and standards. Assessing the operational risks associated with the role and inherent in the business. Adhere to all internal processes and procedures. If you have a passion for people and can build lasting relationships with customers, why not think about a role with my client? Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003