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Source4 Personnel Solutions
,
Bracknell, Berkshire
Completions Associate
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Our client is looking for a completions associate to join their team. You will be working within a busy fast paced, engaging team. The purpose of the role is to deliver exceptional, professional levels of customer service to all parties involved in the mortgage origination from offer stage through to funds release and completion of the loans. Responsibility: First point of contact for all post offer enquiries and queries Ensure working to set internal policies, procedures and criteria as well as remaining compliant with all applicable regulatory guidelines Developing and maintaining key relationships with internal and external business partners and customers Shows ambition and takes ownership for personal development and learning Meet Key performance indicators and service levels by working to agreed objectives Telephone call handing, including Business to Business with Solicitors, Packagers and Brokers Able to multi task, including, data entry, scanning and indexing of documents, preparation and Funds release Able to progress offered cases through all key stages to Funds release and completion Understanding of mortgage underwriting within a regulatory environment and able to help protect the Company from potential fraudulent activity Carry out any tasks or activities required by Manager Essential Skills/Qualifications: Good previous experience within a mortgage environment, understands all key elements and stages of mortgage applications at every level of the process Particular knowledge and experience of post offer, pre completion activity, either in a mortgage completions department or a solicitor’s conveyancing department Held a Funds release mandate. Strong understanding of regulatory landscape, DPA, Money Laundering, TCF, MCOB, Fraud aware Adaptable and flexible to enable department to deliver exceptional customer service Approachable, bright and with a sense of humour, able to remain calm when working under pressure Dynamic and enthusiastic, with a strong desire to achieve Enjoys working in a busy, lively environment and has the ability to adapt quickly and effectively to change Good Team player PC literate with knowledge of Microsoft office products and outlook Pro-active and alert to making suggestions for process and system improvements Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations , we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.