Product Features
Blog
Contact Us
Sign In
Independent Clinical Services
,
Leeds, West Yorkshire
Customer Service Advisor
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £18,500 per annum |
Overview
We have an exciting opportunity for an experienced Customer Service Advisor to join our call centre team in Leeds If you are the kind of person with great attention to detail, strong customer service skills and a drive to produce quality work then Thornbury Nursing Services could be the perfect place for you. Our call centre team make sure that we get our nurses and health care workers where they need to be and when they need to be there. They are responsible for sending our workers out to work within hospitals, care homes, prisons and schools across the country. You will be dealing with telephone inquiries from our workers and clients, resolving their queries and making sure that their experience with us is second to none. Thornbury Nursing Services specialises in recruiting and supplying exceptional nurses, midwives and healthcare support workers for temporary work placements across England and Wales in the acute and community sector. We supply workers at very short notice, no matter when or where and are responsive to clients’ needs 24hrs a day, 365 days a year. Although there are targets to achieve, the larger focus is on providing a quality services to our clients and our workers. To achieve this, you’ll need to be friendly, articulate, driven, tenacious, calm under pressure and aware of time constraints and how they affect others around you. We have an industry leading benefits package offering opt-in products including, taste cards, private medical insurance and discounted gym membership alongside a generous annual leave allowance and pension scheme. So that we are best able to meet the needs of our clients, our call centre shift patterns mirror those worked in the healthcare industry. You will be working five 8 hour shifts per week, between the hours of 7am and 11pm. You will also be working alternate weekends. Our office is located in the city centre with great access to public transport. Thornbury Nursing Services is part of ICS Group which is a unique healthcare solutions platform with an integrated specialised staffing and healthcare services offering combining deep clinical expertise, digital capabilities, technology and analytics. ICS Group plays a vital role in addressing the structural imbalance that exists betweenworkforce supply and demand. As a result, the group enables public and private healthcareproviders to serve their patients efficiently and safely and enables our life sciences partners to grow. ICS Group is an equal opportunities employer.