Head of Customer Relations

Head of Customer Relations Location: Billericay with agile working Salary: £46,000-£50,000 Contract Type: Permanent - Full Time Expiry Date: 7th April Screening / interviews will be conducted via telephone / skype About the role Are you easy to do business with? We are on the lookout for an enthusiastic Head of Customer Relations to join our team based in Billericay. Being part of a Housing Association, social purpose is our mantra. The work that we do can truly make a difference within Essex and East London. Ranked No. 37 in The Sunday Times Top 100 Best Not for Profit Companies in the UK, Swan will provide you with a tailored training programme and a great benefits package too. If you are experienced in leading on the delivery of excellent customer service to new and existing customers, then this role might just be the one for you. Come and make yourself at home Job requirements: Manage our front-line customer communications channels Lead, inspire, motivate and manage our Customer Relations and Onboarding teams Act as a professional and responsive first point of contact for all customers, ensuring all communication is recorded and a quality monitored response delivered within agreed timescales Oversee the 'onboarding’ experience for new customers, ensuring the process is efficient and easy for customers to navigate What we're looking for: Excellent communication skills Friendly and approachable with a professional outlook Strong project management and prioritisation skills Ability to take ownership and empower others accordingly Experience dealing with the general public If this sounds like the role for you, please apply now In return we offer a generous benefits package including Pension, Private Healthcare Scheme and Life Assurance. The role is mainly to be based at Billericay, Essex but we champion agile working and are happy for the candidate to work between offices such as London when it suits business needs. About us Ranked No. 37 in The Sunday Times Top 100 Best Not for Profit Companies, working for Swan is a lifestyle, not just a job. As a multi award winning Housing Association, we've been creating somewhere to feel at home for our team and our customers for 25 years. Whether working in Development & Regeneration, Operations, Construction (Nu Living), Care or Central Services, you can be sure that we will provide you with a home from home whatever job you do here. Swan is an equal opportunity employer and welcome applicants from diverse backgrounds. headofcustomerrelations customerservicejobs housingjobs recruiting careers