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TJX Europe Limited
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Watford, Hertfordshire
Data Analyst
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Job Type: Full-time |
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Overview
Discovery is at the centre of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores. We are part of the TJX Family which includes TK Maxx, and Homesense in Europe and the UK and across the rest of the world you will find us as TJ Maxx, Marshalls, HomeGoods, Sierra and Winners.With variety comes plenty of surprises—our is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Are you ready to Discover Different? Job Summary Responsible for the collection and study of Customer Services data, providing effective data analysis in order to reveal ways to improve the customer service operation, customer experience and business. Turning data into information, information into insight and insight into business decisions, including Continuous Improvement activity. Key Responsibilities • Interpret data, analyse results using statistical techniques and provide ongoing reports • Develop a proactive methodology for effective data management by collecting, analysing and reporting on data sources • Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality • Improve and customise current data solutions to meet business functional and non-functional requirements. • Identify, analyse, and interpret trends or patterns in complex data sets • Filter and “clean” data, and review computer reports, printouts, and performance indicators to locate and correct data accuracy problems • Work closely with Customer Service Team to prioritise business and information needs • Locate and define new process improvement opportunities, supporting Continuous Improvement activity • Develop and document the standard data reporting processes • Research new and existing data sources in order to contribute to new development, improve data management processes, and make recommendations for data quality initiatives • Ensure timely resolution of queries and data issues • Produce weekly and period management reports for the Customer Service operational team, other areas of the business and senior executives (including compliance reporting) Come and Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding the greatest deals and fantastic style. Best of all? They have a lot of fun doing it. We care about our culture, but we also prioritise the important things like competitive salaries, solid benefits and plenty of room to grow in your role. It’s our way of empowering you to make your career here. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.