Customer Support Manager

Terry Parris Associates Limited ,
Lewes, East Sussex
More Details
Salary: £45,000 per annum Excellent company benefits included with this role.

Overview

A new role, the Commercial Support Manager will take over responsibility for day-to-day management of the sales and service teams as well as interactions with the distributor network, to allow the Commercial Director to focus on key OEM clients. RELATIONSHIPS REPORTS TO : Commercial Director. RESPONSIBLE FOR: Sales Admin, Field Service, UK Technical Sales Specialist, the global network of distributors and agents. INTERACTS WITH: Operations department on production, logistics and forward planning. ROLE AND RESPONSIBILITIES The Commercial Support Manager will be responsible for managing customer-facing teams. Duties common to all include: · Develop and deliver an annual budget in support of the overall strategy and objectives set by senior management; · Assist management with hiring processes and new team member induction and training; · Answer team member questions, help with problems, and oversee work for quality and guideline compliance; · Communicate deadlines and sales goals to team members and identify areas for new training or skill checks; · Develop strategies to promote team member adherence to company regulations, safety and performance goals; · Conduct team meetings to update members on best practices and continuing expectations; · Generate and share comprehensive reports about team performance, mission-related objectives, and deadlines; · Ensure working spaces meet and exceed company presentation standards; · Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints. The Commercial Support Manager will manage the Sales Admin team. Key tasks include: · Manage the Sales order process from initial query through to delivery and installation; · Oversee communication with sales channels around stock availability, lead times, product updates,etc.; · Pre-sales discussions with customers and partners, advising on the correct product for their needs; · Preparation, validation and uploading of price lists and discount levels to SAPB1; · Assist sales team and distributors with submission of tender documents and quotations; · Review and approve compliance documentation such as End User Statements, Sales Order/Contracts, etc., to ensure compliance with import/export legislation in UK and overseas markets; · Assist the Sales Admin team in data entry when necessary (cover for absences,etc.). · The Commercial Support Manager oversees global distributors and one direct salesperson in the UK. Key tasks include: · Build,develop and manage a global sales network capable of achieving required sales. This includes recruitment,sales training, coaching, and motivating as well as performance management of staff and distributors. · Ensure that Quorum is competitive in all our key markets by signing distributors to a formal Distributor Agreement and visiting regularly to check they remain in compliance with that agreement; · Manage discounts according to a tier structure, linking discounts to service provided by the distributor; · Ensure that distributors always have up-to-date pricing and are trained to improve product knowledge, positioning and pricing strategies; PREFERRED EXPERIENCE AND SKILLS Experience in using SAP B1 and generating reports from it; Experience in a B2B customer-facing position; Experience supplying products on an OEM basis to manufacturers of scientific equipment; Interest and ability to understand the science and interface with key opinion leaders. ADDITIONAL NOTES: This role includes overseas travel. Valid driving licence and passport required. Attendance at trade shows means that ability to sit/stand for long periods is required; Assisting with packing/unpacking products will require bending, lifting and carrying heavy equipment. Key Words: sales manager | electron microscopy | sample preparation | scientific instrumentation | field service | SAP To hear more about this exciting opportunity, apply through the link and we will call you to discuss the company and role in more detail. This job was originally posted as www.totaljobs.com/job/89793191

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