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ACM Resourcing Ltd
,
London, Greater London
Senior IT Engineer
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Job Type: Full-time |
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Salary: £40,000 per annum |
Overview
Senior IT Support Engineer An exciting opportunity has arisen for a Managed Service Provider who are an award winning company based in Central London. The client is looking for an experienced IT Engineer who has a solid understanding in Microsoft support. The suitable candidate will not only be offered progression but gain exposure to the latest technologies. You will be playing a key role as part of the team, who are renowned for providing an excellent support service. Role Details: Develop and maintain rapport with clients by displaying a detailed understanding of their IT environment and business issues. Proactively manage and maintain Microsoft Servers, Networks and Firewalls. Understand and operate the escalations procedures Establish and maintain high levels of incident ownership through incident life cycle to a satisfactory conclusion Will work to identify the root cause of any client escalations and strive to incorporate solutions that are correct, with zero rework. Agree design plans with the Technical Architect, including schedule andspecific activities Key skills: Solid understanding of MS Windows server environment Solid experience supporting and configuring O365 and Azure Good understanding of Intune including deployment of devices Microsoft MCP OR MCSA/MCSE and/or Cisco CCNA Exposer on exchange 2013 and 2016 Virtualisation technologies (VMWare & Hyper-V) Firewall and Router administration Advanced networking and connectivity skills experience working within an MSP environment