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Nouvo Recruitment
,
London, Greater London
PASSIONATE CUSTOMER SERVICE ADVISORS
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
PASSIONATE CUSTOMER SERVICE ADVISOR We’re looking for passionate people who understand the importance of putting customers first, who want to develop a career within a rapidly growing business who take pride in delivering excellent customer service. Our client are transforming their contact centre for the future whilst developing their high standards and practices You will be joining a growing team within a fast-moving and innovative organisation who puts its customers at the heart of all its decisions. What’s more, you’ll be joining a supportive team that is committed to developing people and empowering them to deliver good customer outcomes. Benefits of joining this company: Competitive salary & excellent benefits 24 days holiday per annum Birthday day off Private medical cover Subsidised onsite cafe Key responsibilities As a Customer Service Advisor, you will take ownership customer contacts and building positive relationships with customers from all walks of life, answering their queries and ensuring a positive outcome. Key responsibilities include: Manage a mix of calls, emails, webchat and systems working with both internal and external contacts Build positive customer relationships through use of personalised conversations and attentive listening skills Resolve all customer enquiries at the first point of contact Ensure all information obtained through customer communication is accurately logged Maintain internal customer relationships Contribute to the department’s success of achieving service levels Contribute ideas for the overall improvement of the service we offer to customers Ensure compliance with policies and procedures Adhere to professional conduct standards What we’re looking for in our Customer Service Advisor We’re looking for people orientated individuals with experience gained within a contact/call centre environment, who are passionate about making an impact and delivering first class customer service. You will be: Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment wishes you the best of luck in your job search. Nouvo Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.