Account Manager

Recruitment Genius ,
London, Greater London
Job Type: Full-time
Salary: £28,000 per annum

Overview

This successful Fintech company provides finance to businesses to help them grow and achieve their potential. Due to their growth, they are looking for an experienced Account Manager who can help them make even better lending decisions whilst supporting their rapid growth. Account Managers act as "superheroes" and they ensure to do their best to meet their customer's needs and offer a fast, slick service. They're responsible for looking after their businesses and business owners, each and every small business that approach them to have a personalised relationship account manager. The role: - Onboard new applications and become their point of contact through the loan process. - Be the bridge between the underwriters & the customers - Be responsible for chasing up with customers as payments become due - Be actively involved in improving the flow, through developments to their systems and processes. - Communicate effectively with their Underwriting teams to ensure customer needs are met at all times - Work closely with the Tech and Analytics team to improve systems and their business process management to enable them to make better, faster and fairer decisions. - Liaise with brokers and lead generators to keep them updated on the loan statuses and gain customer insight and business information Requirements They look for people that are smart, bubbly, motivated and who are always looking to improve. Ideally, you'll have: - Experience in customer service and sales, preferably business to business. - Good business acumen and a working understanding of what makes a good business good, so you can quickly identify the key drivers behind an application. - A good understanding of how businesses operate, and what's needed to get their application packs complete for the underwriting team - A positive mindset with a practical approach to problem solving and pushing forward - A confident and enthusiastic attitude that works well in a regularly changing and fast paced environment. - Excellent communication skills. You will have lots of direct telephone contact with loan applicants as well as brokers and third parties, to extract additional information so a kind, friendly and confident telephone manner is key. - The confidence to speak to your customers if payment is missed in order to problem solve & get accounts back on the right track. - The ability to come up with innovative and scalable solutions to day-to-day problems and suggest changes to processes to improve their efficiency. Benefits: - A lovely office in the West End - Competitive salaries which they regularly benchmark - Monthly staff lunches & yearly international retreats - Plenty of drinks and snacks in their office kitchen Just for you - Stock options - 28 days holiday per year (inc Bank Hols) and an extra day off on your birthday :-) - Your own account with PerkBox with access to 100's of offers, discounted days out & even a free weekly Caffe Nero - Achievements Based Cash Bonus Scheme