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iSmash
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Newcastle upon Tyne, Tyne and Wear
Service Expert - Newcastle
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
We love helping people stay connected. We know when someone damages their mobile device it’s more than just the device they are worried about. It’s the thousands of treasured memories they have in their camera roll, the information they need to connect to their work colleagues, friends and family. For us, being there for them to empathise with them and help them understand the options open to them and then importantly fixing their device is what we’re all about. If you’re like us, you love connecting with people, helping them to feel at ease when they need it the most and recommending solutions to help them repair their device, protect it in the future and find the right accessories to help fit in to their lifestyle. If this sounds like you then we should get together and help solve people’s tech stress. About the role. You must have outstanding people skills. Connecting with people, building rapport and a relationships is vital to this role. Without our customers, we don’t exist so when those customers need greeting or serving and no one else can help, don’t wait around, we get on and help them by providing outstanding service and expert recommendations. As an iSmash Service Expert you work alongside our amazing teams, serving customers, working with the technicians and being the face of your store. Relationships and communication between the each other and our customers is key to how we win. What will you be doing? First and foremost you will be providing outstanding service to our customers by greeting them with a warm and friendly approach, understanding their needs and recommending solutions. Recommend and sell products and services to our customers based on their needs. Working in partnership with our technician and support office teams to ensure we always deliver the best customer service. Booking in repairs, contacting customers and managing expectations. Taking ownership for and exceeding personal and store sales targets. Basic tech support and device diagnostics What do you need to have? Previous experience and a proven track record of delivering outstanding customer service A passion and curiosity about technology and problem solving An engaging communication style, whilst being energetic and proactive Positive, can-do attitude and friendly persona Experience of working in a fast-paced environment and working under your own initiative What do we offer We offer the chance for you to connect with people, solve technology stress for our customers and stay increase your technical knowledge throughout your career with us. What we don’t offer is lots of rules and processes, red tape or things that will hold you back, quite simply we’re the place that allows you the freedom to help other people by doing the things you love. In addition there are some great benefits too: Monthly bonus 23 days holiday plus 8 days bank holidays. Discounts on repairs and store purchases. Earn additional days holiday. On the job Technical repair training available. Company pension. Eyecare vouchers. If this doesn’t sound like the place you want to be, we genuinely wish you all the best in your career search, if however you're excited by the opportunity to join a trailblazing technology business and you have the technical curiosity and great people skills we look for then apply now