Senior IT System Engineer

QS Quacquarelli Symonds ,
London, Greater London
More Details
Salary: Up to £45,000 per annum 10% performance related bonus based on KPIs

Overview

QS is a global leader in higher education services. We are the dataanalytics, performance insight provider and intelligence partner supportinguniversity excellence across the world. Our student recruitment and enrolmentsolutions enable universities and business schools to connect with talentedindividuals that are seeking to further their academic progress and careerdevelopment. Our portfolio of professional services includes consultancy,student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of internationaluniversities, including the QS World University Rankings® which reaches aglobal audience of hundreds of millions of people. QS keeps growing organically, through acquisition and by recruiting toptalent across key regions. The Role: You will be working closely with the Head of Corporate ITOperations in a hands-on capacity, covering both BAU and project-basedresponsibilities. You will be part of a global team that is present in UnitedKingdom, Germany, Romania and India. In the next few months, QS Headquarters will be goingthrough a process of refurbishment – physically and logistically; therefore, anextensive knowledge in IT Infrastructure and Operations would be crucial forthis role. The Candidate: - Must have minimum 5-7 years' experience at systems administrationlevel. - Must be self-motivated and have the right attitude to completetasks and respect deadlines. - Great Interpersonal skills - ability to converse with bothinternal and external customers. - Must have a strong desire to succeed and thrive in front ofchallenges. - A flexible approach to work and the ability to progress underpressure. - Seek to improve the way processes work, suggest improvements and enhancementswhere possible. Role Responsibilities: - Provide global operational support for service request fulfillment,incident management, problem management and asset management. - Participate in technical research and development to enablecontinuing innovation within the infrastructure. - Ensure that system hardware, operating systems, software systems,and related procedures adhere to organisational values, enabling staff,volunteers, and partners. - Supports and contributes to the continual improvement of processes,policies and documentation necessary to consistently enact and adapt to change. - Act as a subject matter expert and adviser on IT infrastructureissues, providing input to decision-making process for QS projects, strategicplans and budget exercises. - Helping with QS’s vision of the IT user experience, working withonsite support to manage change and help troubleshoot user issues. Key Skills: - Intensive Networking including Firewalls (Untangle, SonicWALL,Cisco), Routers and Switches and Wi-Fi (Cisco Meraki). (CCNA qualified) - Strong experience with software and update deployment systems - Strong knowledge of Windows Server technology (MCSE qualified) - Good knowledge of Linux technology - Strong Office 365 knowledge (Exchange, SharePoint, OneDrive, TEAMS) - Strong Azure AD and very good knowledge of Microsoft Intune andother MDM solutions - Deep understanding of Agile and ITIL practices and toolsets - JIRA administration - Backupand Disaster Recovery processes, procedures and software, hardware, and architectureincluding off-site location - Securityprocess, procedures, hardware, software, and network architecture that promotebest practice security while maintaining a functional user base - Automation and scripting skills (PowerShell) Note: - International travel may be required as part of this role - Due to global coverage, out of hours work might be required aswell as weeks due to current infrastructural changes projects - Must have demonstrable experience leading a team This job was originally posted as www.totaljobs.com/job/89665533

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