Service Desk Analyst - 1st Line, First Line, Support Analyst

Precise Placements ,
London, Greater London
More Details
Job Type: Full-time
Salary: £28,000 per annum

Overview

Service Desk Analyst - Law firm, 1st Line, First Line, Support Analyst Our leading law firm require a Service Desk Analyst (Law firm, 1st Line) to provide first line support for users throughout the firm. As the firm's Service Desk Analyst (Law firm, 1st Line) you will seek to resolve as many calls as possible at the first point of contact whilst assisting in maintenance the firms network, including all hardware and all associated application software. Position requirements Ability to deal with high pressured IT requirements in a timely and efficient manner Experience of working on a busy multitasking service desk supporting multiple locations Exceptional customer service and client facing skills Experience of working in an ITIL environment. ITIL Foundation Certificate highly beneficial Legal sector experience Written and oral communication skills Exceptional analytical and troubleshooting skills Keen attention to detail Commitment eg assists with overtime, covering shifts Highly pro-active in seeking out tasks to develop skills and experience Ability to effectively prioritise and execute tasks in a high-pressure environment. Experience of working in a team-oriented, collaborative environment. Business awareness Technical requirements preferred Windows 7/Windows 10 - MCDST certification or equivalent experience MS Office 2010/2013/2016- MOS certification or equivalent experience Document Management Systems (Opentext DM5) Active Directory Mobile Device Management Basic networking skills eg TCP/IP, patching etc Contact Relationship Management system (InterAction) Practice Management Systems (Aderant) Digital Dictation (BigHand) Citrix MS Exchange LANDesk Time Recording Software (Aderant) IP Phone administration (Mitel) Windows Phones/iPhone SE

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