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Brite Recruitment Ltd
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Gloucester, Gloucestershire
Customer Service Administrator
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Job Type: Full-time |
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Salary: £17,000 per annum |
Overview
CUSTOMER SERVICE ADMINISTRATOR An award-winning technology company is looking for a Customer Service Administrator to join their fast-paced, exciting organisation. Their breakthrough technology offers an innovative platform for customers in the energy industry. With the continued success of their solution, they are looking to expand globally. Be a part of a fast-moving tech environment and flourish in this start-up business. OVERVIEW As a Customer Service Administrator , you will communicate with customers and deliver first-class customer service. RESPONSIBILITIES As a Customer Service Administrator your key duties will include: Managing customer interactions across all communication channels Liaising with customers over the phone and email Resolving any problems that can occur through the customer journey Providing support and guidance to customers and partners on technical issues Understanding the importance of customer feedback and managing it accordingly Ensuring adherence to industry and regulatory procedures REQUIREMENTS To be considered for the role of Customer Service Administrator, you must have: Previous experience in customer service or a call centre environment Excellent communication with strong administration skills Experience of taking inbound and making outbound calls NEXT STEPS To become a Customer Service Administrator , apply with your up to date CV. One of our team will receive and review your application. If shortlisted, we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better. If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.