Field IT Support Technician

Mirus IT Solutions Limited ,
Milton Keynes, Buckinghamshire
More Details
Salary: Up to £24k pa plus £4.5k pa car allowance.

Overview

Do you love to meet clients face-to-face and visit different sites? Would you like to work for a IT managed service provider that is invested in your career? If so, then a position with the Mirus IT Field Services team is just for you. Experience: You will be an IT Support Field Technician and part of the Field Support Team that is managed by Gareth Davies, from our office in Wymbush, Milton Keynes. This position will be a mixture of client site day visits, client site cover for Mirus Engineers and Milton Keynes office based. Clients are within a 50-mile radius of Milton Keynes. The key responsibility for a IT Support Field Technician is to attend client sites and perform break-fix maintenance for all reported issues. You are also expected to respond to reactive issues and complete the successful installation of both software and hardware to meet client requirements. For this you will have: – 1-2 years’ experience within a technical position supporting SME’s; Familiar with working to SLA’s to meet both customer and contract requirements; Troubleshooting experience to an intermediate level (Level 1 support); Experience of supporting multi-site clients; 2-3 years in a customer focused position. Essential Technical Skill-set PC / Server Hardware. Software Application (Installation, removal and troubleshooting) Desirable Technical Skill-set Windows Server Technologies (2008/2012/2016). VMware / Hyper-V. Active Directory. Firewalls (ideally SonicWall) and Routers. Backup Technologies (Backup Exec, Veeam etc.). Networking, including DNA, DHCP. NAS and Storage Technologies. Interview Process: We are mindful that the recruitment process can take up time and mean days off from work. Because of this, we have two remote interviews and only one that takes place at our office in Milton Keynes. First stage: This will be a 30 minute – 45 minute technical conversation one of the Mirus Senior Engineers; Second stage: Will be a Skype video interview with Gareth Davies, Field Service Manager Third stage: A face to face interview with Gareth Davies, Field Service Manager and Chris Maybray, Service Delivery Director; Final stage: This is offer and agreement of a start date. Start day is usually a Monday 09:30 dependent on your availability. Colleague Benefits As a services business, we don’t have a product to sell. The key to our success is the service that is delivered and therefore the people that deliver it. The benefits that we offer are – Contributory pension scheme. A tailored professional and personal development plan. Receive up to 10 days training per annum, relevant to your position. When you join Mirus IT you’ll get your pick of our amazing company perks from Perkbox. Partner discounts. Support is just a phone call away with this valuable employee service that Mirus IT offer called EASE from Westfield Health. Free financial wellbeing advise and competitive loans through the Neyber platform. Free flu jab Cycle2Work Scheme. Discounted personal Costco membership. Mtech Scheme (technology loans on discounted IT products). Free use of the on-site gym. Free fruit. Free tea, coffee and squash. Work in attractive office space with plenty of free parking – The Mirus IT office has: Pool, darts, ping pong, American diner and think pods for those quiet times. Look around by visiting our website. On-site weekly boot camp funded by Mirus IT. Take part in our regular events and activities outside of work. This is for charity or just for fun – Check out our blog to see what we have been up to. About Mirus IT Mirus IT Solutions is an award-winning IT services company based in Milton Keynes and was founded by Paul Tomlinson in 2002. The focus of Mirus IT is to provide IT support in London, Milton Keynes and the surrounding areas. You will be part of a committed IT Services company providing high quality IT services. The aim is to provide the level of support a business would expect to receive from an internal IT support team. Click on apply now and one of our Internal Recruiters will contact you, to discuss your experience and skill-set. This job was originally posted as www.totaljobs.com/job/89780495

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