Senior Help Desk Analyst

IT New Business ,
London, Greater London
More Details
Salary: £27000 - £33000 per annum

Overview

My client is currently looking for a Senior IT Helpdesk Technician to join a rapidly growing team in London. This is a permanent position and my client are looking for the ideal candidate to join as soon as possible. Key responsibilities: Review, prioritise and respond to Service Desk tickets in accordance with defined SLA's Management of Engineers call queues including cover/escalation Lead colleagues with administration, troubleshooting and security functions in all areas of IT Perform other IT-related duties as directed by the local IT Technician or Client Services manager Active Directory-user accounts and maintenance of security groups, starters, leavers and movers. Produce monthly reports and statistics Lead, Train and mentor junior Service Desk Members Raising of Purchase Orders for a variety of items subsequent to authorisation by IT Director Contribute to and maintain internal and processes and documentation Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants. This job was originally posted as www.totaljobs.com/job/89620059

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