Complaints Team Leader

Animal Friends Pet insurance ,
Amesbury, Wiltshire
More Details
Job Type: Full-time
Salary: £25,000 per annum

Overview

Do you have experience leading a team within a Call Centre or Financial Services? Are you looking for a role that will provide you with the opportunity to develop people along with providing quality customer service? If so, you might be interested in our Team Leader role based within our customer focused Complaints Team in Amesbury Package: £25,000 salary with excellent benefits including 22 holiday days (plus your birthday off), on-site parking, subsidised canteen, private medical insurance and pet insurance discount. What you`ll get up to as a Complaints Team Leader To give you an idea what to expect, you`ll be: - Providing guidance and support to our Complaints Investigators, ensuring their performance is in line with company standards, regulatory requirements and policy terms and conditions. - Using your expert product knowledge to investigate complaint reasons and offering the appropriate solutions. - Allocating casework, ensuring records are maintained throughout the complaints process. - Ensuring the team are up to date with all relevant FCA regulations and training. - Supporting the Customer Complaints Manager in the day to day running of the department. - Working within a lively and at times challenging environment so you`ll take multitasking and team work in your stride, enjoying a variety of tasks. What we look for in you as a Complaints Team Leader Experience of supervising a team within a financial services environment. A passion for developing and supporting people with the aim of achieving department service level targets. Responding to complaints can be challenging and you’ll be talking to our customers when their pet is injured or unwell, so your professionalism and empathy will play a central role in the service you deliver. We have several different teams that support our customers and business and are keen to see our employees progress so an appetite to learn and develop is important to us. What Animal Friends is all about Animal Friends has grown to become not only an award-winning business but one of the largest pet insurance providers in the UK. Currently in our 22nd year, we look after over 900,000 pets and offer cover for cats, dogs and horses. Animal welfare is important to us, we donate and support over 300 charities across the UK and worldwide, to date, we have donated £4.5 million. Benefits of working with Animal Friends We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect to get from us: - 22 days annual leave plus bank holidays and we give you your birthday off - 95% of our employee’s own pets, we’re able to provide up to 50% off insurance - We believe looking after employees’ health is important, so we offer private medical insurance - We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of the quarters choice - Most importantly, you`ll be working within a fun, passionate and vibrant team Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment. Animal Friends Pet Insurance Ltd is an equal opportunities employer and we welcome people of all ages, ethnicities, disabilities, religions and sexual orientations. Your application will be dealt with in the strictest of confidence. You may have experience of the following: Customer Relations Advisor, Customer Service Advisor, Customer Service Representative, Contact Centre Advisor, Contact Centre Operative, Call Centre Advisor, Call Centre Operative, Complaints Handler, etc. Ref: 92739

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