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Rochdale Boroughwide Housing
,
Rochdale, Greater Manchester
Customer Complaints Lead
Overview
Job Description
RBH has recently undertaken a review of our complaints process which has involved our customers and employees working together to make recommendations to improve our complaints handling service. RBH wants to use our complaints data and Customer Complaints Panel feedback to continually seek to improve services, working collaboratively across RBH to champion and deliver continuous service improvement. We want our new Complaints lead to manage RBH's relationship and seek advice from the Independent Housing Ombudsman Service. We have a new complaints case management system and a key part of this role will be to develop this system to support development and seek to improve our complaints handling. The Complaints lead will work closely with our customer insight and customer engagement teams. As well as service managers seeking to deal with and use complaints feedback to help improve our customers experience. We have an excellent benefits package and you will also have the opportunity to become a member of the UK's first tenant and employee co-owned mutual housing society, which means you have a chance to contribute to many of the decisions made! Please note, interviews and assessment centres have been scheduled to take place on 9th July 2020 therefore candidates should keep these dates free in their diaries to enable them to attend if shortlisted. Closing date: Monday 29th June 2020 at 12 noon If you want to submit an application, click on the Apply button at the top right hand corner of this page. N.B. You need to submit your CV with your application; so you may want to have ready access to be able to upload it into the application form.