Nightshift Customer Service Advisor

Ascendant Recruitment ,
Corby, Northamptonshire
More Details
Job Type: Full-time
Salary: £21,600 per annum

Overview

Nightshift Customer Service Advisor Corby £18,000 per annum plus a 20% allowance on basic salary Total salary is £21,600 PA (including basic and 20% allowance) Sunday - Thursday. 37.5 hour work. Working the shift pattern between 00:00 and 8:00. Our industry leading client is looking to recruit a Customer Service Advisor to cover their nightshift. Key Duties of a Customer Service Advisor: Take ownership of customer queries and follow through to completion Identify and order spare parts and accessories, provide self-help advice and book service visits in addition to promoting extended warranty products Respond rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA's) Deliver first class quality customer service Promote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriate Adhere to company processes, procedures, policies and standards Maintain effective working relationships About you: You'll have an excellent telephone manner and the ability to remain calm under pressure You'll feel comfortable dealing with customers on the phone and always want to provide the best customer service experience possible You're passionate about customer service If you feel you have what it takes, please apply today because we'd love to hear from you Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn. Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days. If this role isn't right for you but you know somebody who would be suitable why not let us know and earn real money? We gift generously for referrals which are successful. Please check out our website for more details and our terms and conditions https://refer-and-earn If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role Please apply for any future roles in the same way. Good luck

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