Export Clerk

We are currently recruiting for a Export Service Advisor to join a leading firm based in Liverpool. You will be required to provide a quality service to customers and suppliers ensuring a smooth process from customer booking to invoicing. The job Informing customers of late running deliveries and failed collections Providing quality customer service via telephone, email and face to face Liaising with trade, overseas agencies, suppliers and customers Complete invoice queries Ensuring bookings are completed within strict time frames Monitor daily transport issues reporting in to Management Provide alternative solutions regarding deliveries Ensuring any shipping amendments are completed within set Supporting the transport departments with bookings and planning Applying all relevant and outstanding charges Entering shipment manifest details accurately Handling customer complaints professionally and escalating if necessary Bills of lading Updating systems with vessel delays Daily communication with various departments Implement new strategies and procedures Skills required Previous shipping experience Previous customer service experience is essential Good attention to detail Good knowledge of shipping processes, procedures rules and regulations Able to pick up new systems quickly Excellent telephone manner Benefits City Centre location Competitive salary Excellent pension scheme We are looking for an Export Clerk to join a well established company based in Liverpool. You will be providing support to a busy Export department ensuring Customers are kept up to date in the booking process. The Job- Monitor incoming bookings and requests via telephone and email Ensuring accurate data is inputted to internal systems Handling all invoices Updating and maintaining systems Assisting with training new employees with guidance Keeping customers updated with any delays Chasing any outstanding or missing Custom Entries for all bookings Arranging diversions requests Carrying out any booking cancellations ensuring any charges applicable are advised to the Customer Other administrative tasks when required Skills required - Ability to work under pressure and maintain attention to detail Previous shipping experience Excellent Customer Service skills Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.