Product Features
Blog
Contact Us
Sign In
Webrecruit
,
Welwyn Garden City, Hertfordshire
Support Engineer - Cloud Solutions
|
|
Job Type: Full-time |
|---|
Overview
Support Engineer – Cloud Solutions Welwyn Garden City, Hertfordshire £Competitive Salary Plus Private Healthcare, Pension, 25 Days’ Holiday Bank Holidays, Flexible Working, Free Beverages, Free Help and Advice on Wellbeing Our client is a specialist provider of data centre, cloud, connectivity and voice solutions. They have recently joined forces with an innovative cloud services provider who work with their customers to create business advantage and value through pioneering solutions. They are now looking for a Support Engineer join the team at their Welwyn Garden City office. As a Support Engineer, your role will involve: - Delivering a range of cloud-based technical projects - Implementing new technical services for customers - Providing exceptional customer service through the service desk - Responding to, and resolving, customer queries through phone calls, emails and a web portal - Managing events and incidents - Acting as the escalation point for technical queries and serious issues - Achieving customer SLAs for issue resolution - Mentoring and inspiring technical staff - Supporting planning and service provision activities - Preparing migration plans - Ensuring systems are operating at peak performance Interested? To be considered as a Support Engineer, you will need: - A proven track record of delivering IT cloud solutions - Experience of supporting and delivering shared storage infrastructure, backup technologies, virtualised platforms and Microsoft Server and/or Linux OS Ideally, you will be VMware certified, but this is not essential. Other companies may call this role Cloud Support Engineer, Cloud Engineer, IT Solutions Engineer, Cloud Solutions Engineer, IT Support Engineer, Service Desk Engineer, Cloud Infrastructure Engineer, or Software Support Engineer. What are the benefits? - An office packed with the latest tech and gadgets - Best Practice, Innovation Groups and an internal comms magazine to make sure everyone is on the same page - Ongoing development and progression opportunities in a fast-growing and exciting business - An environment where everyone can put forward ideas, has a platform to get involved and is enabled to make a difference - A band of over 200 committed and passionate people across several sites in the UK - Join a company with a planned growth pattern - A rewarding, friendly, relaxed and progressive ethos - Perks such as gym and retail discounts and help and advice on wellbeing - A social committee to help make work even better Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. To apply for the role of Support Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.