Product Features
Blog
Contact Us
Sign In
Alfred Recruitment LLP
,
Bristol, Bristol
Customer Agent
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £19,500 per annum |
Overview
Our client is a successful international insurance company who pride themselves on delivering exceptional service and are looking for exceptional people to join their expanding team. If you like variety, are enthusiastic and enjoy working together in a supportive team then this is the role for you. Purpose of the role: As a customer contact agent, you will be the first point of contact for our customers who are in difficult circumstances whilst abroad and require assistance during their travel. You will provide a professional and customer-focused service to ensure assistance is provided where necessary. Key responsibilities: Registration of new cases on the internal computer systems • Act as the first point of contact for customers who require assistance during their travel • Informing customers of the correct procedures in line with their policy limitations • Handling calls within SLA's • Verify policies using internal computer systems • Manage customer correspondence via multiple communication methods include telephone and email • Liaise with multiple internal and external departments to deliver an effective service to the customer • Adhere to all regulatory guidelines Working Hours Working as a part of the Customer Contact team, you will be required to work 37.5 hours per week on a rotating shift pattern (including weekends and Bank holidays). The following times will apply:- Early shift - 07.30 to 16.00, Day shift - Between 10.00 to 18.30, Late shift - 13.30 to 22.00. • Some flexibility may be required to meeting future business needs. Benefits: 5% shift allowance • Company pension and contribution • 23 days holiday Bank Holidays • Tastecard subscription • Cycle to work scheme • Free Fruit • Discounted Travel Insurance • Other discounted offers