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Abel Mckenna
,
Basildon, Essex
Senior Claims Handler
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
Senior Claims Handler You will be responsible for the effective and accurate processing of insurance claims from first notification of loss through to settlement. Will be handling Residential, Commercial, Personal Accident and Personal Possession Claims. Claims must be processed in accordance with client SLA’s and internal KPI’s to ensure the best outcomes for clients, policyholders and third parties with a focus on reducing claims lifecycles and insurer costs. Communication with policyholders, clients, loss adjusters and suppliers will be central to the role along with recording every aspect of each claim on claims management system. Daily duties will involve: • Provide assistance and advice to Claims Handlers where necessary • Answer inbound calls from policyholders and clients wishing to register a claim • Accurately logging new claim details on the Pro-Claim system • Review and assess each insurance claim in-line with client philosophies with a focus on more complex claims less experienced Claims Handlers would be confident in dealing with. • Ensure claims are processes in a timely manner in accordance with KPI’s • Provide comprehensive verbal and written advice on all aspects of Policy Wording in relation to cover and claims. • Provide advice to policy holders on their claims and the best method of settlement where appropriate • Obtain relevant documentation for the assessment of the claim including claim forms, photographs, third party reports, receipts/proof of purchase etc. • Ensure all recovery aspects of claims are monitored and amounts due are obtained where necessary • Highlight potentially fraudulent claims to the Claims Supervisor and third parties as appropriate • Liaise with policyholders, clients, insurers, loss adjusters and other relevant parties to ensure good relationships are maintained • Liaise with suppliers • Settling claims and advising policyholders of the outcome • Ensure company records are maintained (using Pro-Claim or other IT platform as provided) on all claims • Ensure system Tasks are completed in a timely manner • Ensure post/communications are responded to in a timely manner • Escalate any complaints or expressions of dissatisfaction to the Senior Claims Supervisor • Maintain the company’s ethical and moral principles throughout every aspect of the role • Ensure adherence to clients key objectives. The successful candidate will have : A min 2yrs Claims Handling Experience CII Qualified or working towards Excellent Communication, IT & Customer Service Skills Ability to work in a Fast Paced environment