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EP Professional
,
London, Greater London
Service Desk Manager
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Salary: Up to £44022 per annum |
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Overview
Service Desk Manager We are recruiting for a Service Desk Manager in the Camden area. As a Service Desk Manager you will need to have/be: ITIL Foundation qualification ITIL Management qualification Degree in computing or an expert in a service desk environment of similar proportions Previously managed and developed a service desk software application Previously managed a technology service desk team Knowledge on procurement processes Customer care experience Able to build working relationships with internal and external stakeholders Recruitment, reporting, performance management and resource management experience Details: Salary: £44,022 per annum (inclusive of London allowance) Working Hours: Monday - Friday Full time Location: Camden Duration: 12 Month Fixed Term Contract Role of a Service Desk Manager: Manage the technology service desk who are delivering the first line of technology support to all staff within the organisation Primary responsibility for ensuring that the support service delivered by the technology service desk is efficient, effective and meets the specifications of the service level agreement Design, implement, monitor and develop metrics that can be used to capture the performance of the Service Desk and other portfolios within the technology department Act as the second line escalation point for the service desk operator and the end user Benefits of working as a Service Desk Manager: 28 days annual leave plus bank holidays Company Pension Cycle to Work scheme Child Care Vouchers Financial Services Benefits Various salary sacrifice schemes and retail discounts If you are interested in the above role please click apply Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. This job was originally posted as www.totaljobs.com/job/89920452