IT Service Delivery Manager

PE Global ,
Basingstoke, Hampshire
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Overview

M ain Purpose of Position: The IBI is accountable to manage and support services in all IT Infrastructure and workplace service areas – Service Desk, workplace services, mobility, network, platforms, data centers and security for the Elanco site at UK, Hook. The IBI supports the service delivery of local, regional and global service providers, ensures services out of the scope of the global service partners and support the Site Service Leader in the IT Service Management - Service Delivery, Service Operation and Service Transition. She/he ensures local IT operation and workplace services provided to the site according to the Elanco Enterprise Technology Service standards by partnering with the global TechOps IT service towers and Business IT. The IBI supports Infrastructure as well as Business IT projects and has a broad understanding of the Elanco IT Infrastructure and cloud service landscape. This position will report to the IT Site Services Leader – TechOps Key Responsibilities: Establishes, manages and supports IT infrastructure and workplace service provided to the site. Ensures local IT support and IT operations as well as fast and professional problem handling including the management of internal and external service providers Manages and coordinates user on/off-boarding Purchases and manages IT assets and inventories. Controls cost and manages costs according to Elanco P2P policies Co-ordinates, plans and supports local IT infrastructure activities and projects Support continuously IT service management improvement Effective business partnering with other Business IT departments to support them in IT infrastructure requirements and implementations. Experiences and Knowledge Essential: Higher education in Information Technology Three plus years of information technology experience Profound IT infrastructure and IT operations experience Good knowledge of IT Service Management (ITIL) and process-oriented service structures Good skills of the MS O365 Suite, Communication and Collaboration tools Basis knowledge about Client-/Server Applications und standard Operation systems like MS Windows, Apple iOS. MS Windows Server Skills of network topology and IP address management Demonstrated learning agility both technically as well as processes and applications related. Demonstrated ability to proactively identify issues and either resolve or escalate to the appropriate level for resolution Strong problem-solving skills, anticipates and resolves complex problems Experienced in working with local and global service providers as part of an IT matrix organization in multi culture enterprise. Very good interpersonal skills Good communication skills, verbal and written Proactive and able to adapt quickly to new areas of activity Business need and solution oriented Team player Beneficial / Desired: ITIL Foundation certification Microsoft certified (e.g. MCSA Cloud Platform & Infrastructure) L anguage Requirements : English fluent Although it is not possible for us to respond to all applications, we at PE Global will do our upmost to give you feedback on your application. You have sent your Cv into us as a company and even though you have sent your CV to a particular position, we are making the reasonable assumption that you are active on the job market and as part of our normal recruitment service we will discuss other suitable positions with you. You are free to opt out of this so please specify in your application to us if you just want to be contacted in relation to a specific vacancy. Your Cv is sent to a central recruitment inbox which a number of people in the applicable PE Global division have access to and so this means that you might not be contacted by the named person in this advert. This job was originally posted as www.totaljobs.com/job/89917400

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