Technical Engineer / Team Lead

Interaction Finance ,
Maidstone, Kent
More Details
Salary: £25k - 30k per year + bonus

Overview

Technical Engineer / Team Lead Leeds £25,000 - £30,000 bonus Interaction IT have partnered with a leading Business to Business service in West Yorkshire. Due to business expansion my client requires a Technical Engineer Team Lead to join a rapidly growing IT team. This role would ideally suit someone with around 2 years commercial experience as a Technical Engineer or Senior 2nd Line Engineer with a background in Service Desk Management / Team Lead, ideally suit someone from either a managed services or fast-paced IT suport environment. The Company One of the UKs leading business to business service with a turnover in excess of £8m in 2018 with anticipated growth of almost 40% for 2019. Recently moved to a brand-new state of the art office working with the latest technology and virtualised network. The business employs over 100 staff with expectations to double this over the next 18 months. Ideal Candidate At least 5 years commercial experience as a 2nd Line Technical Engineer including the last 6 - 12 months at Senior / Management level. The successful candidate will have had exposure to all the following technologies (ideally): · VMware ESX · Microsoft Windows Server 2016/2019 · Hyper-V virtualisation · Veeam Backup and Replication · Microsoft Azure and Office 365 The Role Reporting to the Head of IT, you will be providing technical support and service desk management to internal colleagues and support a small team of engineers covering Windows based environment. Key Responsibilities · Firm grasp of how to manage an internal infrastructure, networking, and software products · Have strong troubleshooting and diagnosis skills for Windows based environments · An understanding of Network Infrastructures - TCP/IP & VoIP · Have a complete understanding of Windows operating systems, both server and client · The ability to work well in a team of technical personnel but also have the initiative to work independently and proactively manage workload efficiently · Strong Management and Customer Service focus with the ability to listen and communicate at all levels both written and verbal · Serve as formal technical escalation point to the team and action escalated cases in line with internal SLAs, engaging directly with the customer · Supporting the Head of Technical Support, working with them to identify common and repeated issues and plan solutions to mitigate these · Supporting the Head of Technology with new project implementations, including, but not limited to: creating test plans, writing documentation, software/technology installations. · Work with the Technical Engineers to help grow and hone their skills in a mentorship role · Work with management to help identify support trends and potential opportunities for improvement · Work as part of an on-call rota, providing a response for any proactive alerts If you are looking for a fantastic opportunity with a market leading business with rapid career progression, then please send your CV to and I will then give you a call to discuss the company and role profile in more detail. This job was originally posted as www.totaljobs.com/job/89813887

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