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Admiral Recruitment
,
London, Greater London
Area Service Manager
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Salary: £30,000 per annum |
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Overview
We are now seeking an experienced Area Service Manager to join our busy field-based service team. This role is a 12-month fixed term contract to cover maternity leave from 1st May 2020 to 31st May 2021. Amongst other tasks, the key duties will include (but not be limited to): Manage and deal with customer queries/requests that arise with the customer base working closely with the internal Customer Service Advisors Maintain computer held information using appropriate CRM system Update and maintain planned calling system including stock audits Carry out any non-scheduled calls, as required, by the customer or the business Document all customer calls made on agreed paperwork Submit monthly activity reports in line with business requirements Monitor customer stock holdings ensuring appropriate charges are submitted at all times Maximise revenue generation from stock audits Visit new customers within agreed timescales. Visit terminating customers within agreed timescales, to ensure that all contractual obligations are understood and adhered to and the appropriate charges submitted A full clean UK driving licence is essential. Additionally, the successful candidate must be able to demonstrate : Excellent communication skills The ability to build and maintain good relationships with customers The ability to work effectively with other internal departments Excellent admin skills and the ability to prepare detailed and accurate reports and update systems A flexible and adaptable approach to work and problem solving