Apprentice Delivery Coordinator

M247 ,
Manchester, Greater Manchester
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Overview

Apprentice Delivery Coordinator Team : Customer Delivery Team Department : Customer Operations The Role In this exciting role, you will work in our Customer Delivery Team, taking responsibility for coordinating the delivery of a variety of fibre and wireless circuits, data centre and VoIP services. Responsible for communicating the progress of the order with the customer, you will liaise with the sales team as well as third-party and internal suppliers ensuring that all orders are placed and executed impeccably, until the project is complete. Key Responsibilities To be responsible for driving the end to end implementation of multiple solutions. Complete ownership of customer from ‘order entry’ to ‘customer handover’ Managing third party suppliers Managing customer expectations Informing customers of the details of their set-up and keep them continually updated on the progress and possible setbacks whilst maintaining professionalism and high standards of client care Arranging access appointments and requests for third party engineers Updating internal CRM system as required Key Skills Customer service experience Responsible and willing to take ownership of projects Well organised and self-motivated team player Effective communication skills and an excellent telephone manner A strong attention to detail

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