Product Features
Blog
Contact Us
Sign In
G4S Cash Solutions
,
Walsall, West Midlands
Section Manager
|
|
Salary: £31,159.32 per annum Plus Night Allowance of £1.80 an hour |
|---|
Overview
Section Manager Reports to: Branch General Manager Hours of Work: 40 hours per week excluding meal breaks Main Purpose of Job To manage the resources and work processes cost effectively and efficiently to ensure that the contractual obligations to the customer are achieved.To continually contribute to the monitoring and improvement of Branch profitability and security. Key Tasks & Responsibilities Brief workforce on operational and company matters at least once a month. Ensure that regular 1:1 and Training Reviews are completed. Ensure day-to-day contact (i.e. face-to-face or telephone) with customers and staff. Provide operational weekend cover as per the Duty Roster. Provide operational cover in other areas as and when required. Any other duties, as directed by Line Manager, within level of competence. Ensure all team members are adequately trained for their job. Ensure all progress interviews and TDRs are completed as necessary. Ensure identified training needs (contingency/refresher) are satisfied. Manage the completion of accident forms. Ensure that Absence Management processes are implemented, i.e. return to Work Interviews, Deal with disciplinary matters up to and including First Warning Letters. Deals with TU Representative on day-to-day issues. Ensure customer briefings and site surveys are completed as necessary. Advise customers and Customer Support of late running trips. Manage staff to maintain the highest level of customer care. Maintain complaint procedure (ISO9002).Maintain service times within agreed contracted hours. Monitor service levels and take corrective action where necessary, including liaison with customers. Ensures all customer/machine keys are managed effectively. This includes a regular documented audit of all keys. Ensure that all specialist ATM SQS equipment is managed effectively to ensure all planned trips have required equipment. Contribute to completion of branch budget and targeted Key Performance Indicators (K.P.I.) Monitor performance and expenditure against budget and K.P.I. Seek continuous improvements to operational efficiency and effectiveness. Maintain the VIPER system to the require standard ensuring all information is updated as and when required.Use VIPER to undertake re-planning and trip amendments, inform crews and relevant departments about changes. Ensure that all relevant legislative and Company procedures and standards (Health and Safety, Security, ISO9002, Personnel, Finance, Transport) are adhered to. Is aware of, and works within authority limits.Where necessary will make regular checks on Branch, vehicles and customers premises to maintain standards. Initiate corrective action where necessary. Ensure timely and accurate rostering of crews which allows all resources to be managed cost effectively. Ensure crews hours linking into Autopay are accurate and authorised at the end of each working duty. Ensure that all operational crews are debriefed daily.All missed services to be investigated and reported accurately.All other trip issues to be recorded, investigated and actioned where appropriate.Ensures CSF11 procedure is completed in full including reference information Check that Branch vehicle equipment and personal security are maintained.To include, daily check of perimeter fence, gates, shutters and locker box checks. Carry out unseen inspections as required. This role profile will be subject to change in accordance with departmental developments and the job holder’s expertise. Person Specification Essential Strong people management skills Good IT skills Self-starter / Highly motivated Ability to work on own initiative Analytical Flexible approach to hours of working Can work independently but also as part of a wider team Desirable Educated to degree level or equivalent Good understanding of the Logistics or Transport industry Has a good working understanding of the ATM/Cash In Transit Operation To submit your application, please click Apply.