Service Desk Analyst (1st line)

WPM Education ,
Burgess Hill, West Sussex
More Details
Job Type: Full-time
Salary: £22,000 per annum

Overview

Service Desk Analyst, Customer Support, 1st Line Support We would be open to considering a flexible work pattern WPM Education is helping the further and higher education sectors rethink and transform the way they accept payments. Through unique sector knowledge and close collaboration, we can help institutions work smarter whilst delivering a better payment experience. We are looking for someone dedicated to exceptional customer support who has a proven track record in this area. The ideal candidate will also have analytical and communication strengths including discipline and focus. Outcomes Assessing client queries and requests and efficiently responding or escalating Ensuring that calls are logged accurately and resolved within agreed SLAs Sharing knowledge and solutions with the team and customers Proactively recognising the needs of the customer; for example additional training requirements Competent in the use of web applications and browsers A confident a capable communicator across various channels Ability to build relationships and a keen desire to see customers succeed Analysing best practice and making recommendations for improvement Full support and training will be provided, but prior experience supporting software or financial systems would be an advantage. More about WPM We offer a great place to work; inspiring our people to be the best they can be. We want our people to enjoy the variety in their work and to feel challenged and driven to improve, whilst also understanding and thriving in a strong team culture. A genuine work life balance A staff happiness score of 9/10 25 days holiday Contributory pension Private medical insurance (family included) Ride to work scheme Fantastic social events Complimentary food and drink Check out our glassdoor reviews

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