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OVO Energy
,
Bristol, Bristol
Customer Service Agent
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Job Type: Full-time |
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Overview
Customer Service Agent Bristol Not all heroes wear capes, ours wear whatever they feel most comfortable in. We’re looking for customer service heroes to join our team and help make Plan Zero a reality. So grab your trainers (or boots, or heels) and join us today. About Us The OVO Group’s mission is to drive progress towards net zero carbon living. To reach zero, we need everyone to come together. Not as customers buying energy, but as members with a common goal. OVO Energy is OVO’s flagship brand, offering its pay-monthly customers an unparalleled suite of digital energy services, solutions, and technologies. OVO has smart data capabilities, allowing people to take control of their energy and take advantage of our market-leading technology. When we launched in 2009, we set out to make energy better. We brought great service, clear information and honesty to the industry. These days our sights are set even higher - and we’d love you to be part of that journey What Will You Be Doing? We’re now looking for Customer Service Agents to join us and support our growing number of customers in the best way possible. As a Customer Service Agent, you will be on the front line of customer service. Supported by your team leader and teammates, you’ll be delivering our revolutionary culture in a first-hand, point of contact capacity by providing the help that our customers sometimes need. Specifically, you will: - Deal with questions, queries and complaints - Respond to phone calls and emails - Work towards first-time solutions, every time - Review customers’ accounts and identify and resolve future issues before they arise - Take ownership of the complaints process - Maintain an awareness of your own timekeeping and your surroundings What We’ll Give You in Return - A competitive salary - Benefits like bonus schemes, lifestyle benefits and matched pension (some of which will kick in after probation) - Perks such as free breakfast, an on-site gym and an extra day off on your birthday If you’ve got customer service experience, be it gained from a contact centre, face-to-face, retail or hospitality environment, joining OVO gives you an amazing career platform to do more and become more. There’s a lot to learn in the energy sector but we’ll support you all the way and ensure you’re continually developed to make the most of your move to OVO. We’ve got an amazing reward steps programme that will see you develop and earn more as you progress through the levels and make it so you can work by our values of finding a better way and challenging the status quo. What’s more, we’re award winning and celebrated for the services we provide and the working environment we’ve created. We’ve had great reviews almost everywhere there is to look. Also, we’ve got a treehouse. Meeting in a treehouse, anyone? Is This the Job for Me? To be considered as one of our Customer Service Agents, you will need: - Customer service experience gained in any sector or industry - An adaptable and responsive communication style - The ability to pick up and learn new skills quickly Other organisations may call this role Customer Care Agent, Customer Service Advisor, Contact Centre Advisor, Customer Services Executive, Customer Care Representative, or Customer Service Rep. We’re keen to meet people with varied backgrounds; the more inclusive we are, the better our work will be. We want to build a team which represents a variety of backgrounds, perspectives, and skills, and we decide employment on the basis of merit and potential. So, if you’re looking to step up your game as a Customer Service Agent, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.