Service Desk Analyst - FinTech - Central London

Just IT ,
London, Greater London
More Details
Job Type: Full-time

Overview

Are you looking to advance your career within IT? Our client, an industry-leading fintech is seeking a passionate and driven individual to join their service desk team. The role will involve providing level 1 and level 2 support to the wider business based in London Bridge. Key Duties Log all support calls for general IT services Administer and provide User account provisioning. Troubleshooting and diagnosing problems general IT issues Ensure all hardware and software setup for new employees is complete Writing and editing documentation, and revising tutorials (Confluence) manuals for new and updated software and hardware and new joiners Resolving problems with networks and other computer systems Diagnosing system errors and other issues Installing or changing software to fix issues Manage permissions on Software. Skills Required Technical helpdesk or technical call center experience Good time and task management Able to work under pressure and prioritize work Good written and verbal communication skills General knowledge of business practices Logical problem-solving abilities An ability to understand internal/external systems and adhere to processes Enjoy the process of learning Disciplined, systematic problem-solving skills required. Company Overview An industry-leading FinTech; developing software and applications for the financial / banking sector. Founded on innovation, they hold great pride in their technical skill and culture of inclusivity. Benefits 23 Days Holiday Basic salary of £25,000 - £30,000 Flexible Working Start-Up Culture Comprehensive benefits package

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