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Stevenswood Trade Centres
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Edinburgh, City of Edinburgh
Branch Assistant
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Contract Type: Permanent |
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Overview
Branch Assistant - Sighthill, Edinburgh At Stevenswood we pride ourselves on being a fast growing trade supplier of the widest range of windows, doors and roofing products on the market. We are now looking to add a motivated Branch Assistant to join our family - this is a great opportunity to show off your fantastic people skills and product knowledge as you will build strong relationships with our trade customers, generate accurate quotations for jobs using Window designer, up-sell, answer queries and resolve issues as they arise. You will also contact potential customers to introduce Stevenswoods services and, as part of a small team, you will also help support the wider branch operations as required. Branch Assistant Skills & Experience: Experience of providing telephone based customer service is highly desirable - finding solutions and thinking on your feet is essential Product knowledge of 'Windows and Doors' and processing quotations is an advantage Strong people skills, with the ability to develop rapport with trade customers is essential The successful candidate will be self-motivated, have strong attention to detail skills, have the confidence to make outbound contact to our customer base, and thrive working in a sales focused environment A confident IT user (MS Office) - window designer or similar is an advantage but not essential as training can be provided Previous experience might include: Order Processor, Trade Counter Assistant, Customer Service Assistant Join the team and receive: Highly competitive basic Hours are Monday to Friday – no Saturday working 33 days holiday a year (including statutory) & the option to buy or sell 2 days Pension with 2.5% employee contribution and life assurance to 3 x salary Enhanced maternity / paternity pay & childcare vouchers Income protection scheme & medical expenses support (ie opticians / dentist) Big brand savings – restaurants, travel, gym membership & cinemas for example