2nd Line Engineer

My client is a Somerset based Information Technology firm, who pride themselves on delivering outstanding customer service and robust and secure solutions. They are looking for a 2nd line engineer to join their team. This is an excellent company to work for, providing a fast paced, but supportive culture. They offer excellent benefits, a fun working environment, with a heavy emphasis on health and work-life balance and a high level of job satisfaction You will provide 2nd line engineer to external customers, therefore outstanding customer service skills are a must This is a full-time position, based in Yeovil, with regular offsite travel, so a full clean driving licence is a must. Salary is up to £30,000, depending on knowledge level and experience. The main duties include: Project Management and Technical Lead An escalation point for more complex service issues To provide technical support by phone, email, remote support or onsite (where required) Keep a record of all time and effort on internal ticketing system Create, maintain and upkeep documentation Deliver incredible customer service Support users in the use of computer equipment by providing necessary training and advice The successful candidate: A "can do" attitude Full UK Driving License A desire to solve problems and puzzles that you have not encountered before Proven experience of managing and delivering technical projects Aptitude to use online research tools and internal documentation to find resolutions to problems Willingness to help, support and offer excellent service to customers and colleagues Excellent telephone manner and face-to-face communication skills This is a fantastic opportunity to join a well-established and ever-expanding business, with a great company culture and lots of perks Elite Staffing Solutions are acting as an Employment Agency on this vacancy.