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Equation Recruitment
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Bicester, Oxfordshire
Sales Administrator
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Job Type: Full-time |
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Salary: £23,000 per annum |
Overview
Due to continued expansion our client, based on the outskirts of Bicester are now seeking to recruit a Sales Administrator to join their growing team. It is essential that you have your own transport due to the location of this company and lack of public transport. As a Sales Administrator you will pursue all new pre-paid leads and enquiries by email, telephone and liaise with the applicant confirming they have received the information and discuss any queries or questions they may have. Ensure pre-paid plans are arranged in accordance with the clients' wishes and that all relevant paperwork is completed, and procedures are followed. To assist with "at need" enquiries and administrative duties as required and including the arrangement of events direct with a client and the arrangement of appropriate services from partnered organisations. Key Responsibilities Direct and co-ordinate all activities involved in the administration of the companies' service plans in order to maximise profits and deliver operating standards in order to provide customer satisfaction. Fully explain to clients the benefits of purchasing a plan. To complete all necessary paperwork for the sale of the service plans. Deal efficiently and effectively with all telephone calls into the office. Ensuring all paperwork is completed and updating the CRM system with service details and clients' details ensuring 100% accuracy at all times. Ensuring that paperwork is delivered within time limits to all concerned. Undertake such tasks as directed in order to promote the business. Ensure that the service is arranged in accordance with the clients' wishes. Ensure that all service options and relevant documentation are properly explained to all clients and that the client is aware of all additional services. Ensure that the client is fully aware of the cost of the services to be provided and terms and conditions of payment. Maximise opportunities to develop the services offered to clients. Responsible for ensuring all client complaints are dealt with appropriately. Liaise with suppliers. Ensure relevant venues are booked for the event/service provision. Research competitors' activities and report key developments. Accept all payments and ensuring the appropriate procedures are followed including issuing a receipt on every occasion, ensuring that monies received are banked as soon as possible. Ensure accurate records are kept allowing third party payments to be paid to partners. Communicate with the accounts team to inform them of any change in payment method. Display a professional, smart image and attitude at all times. It is essential that you possess good communications skills as you will need to adapt and tailor communication to the recipient/client. You must be able to empathise with and show respect to clients at all times and be able to work effectively as part of a team. You will have excellent sales skills and a proven track record in direct sales. Excellent client service skills must be demonstrated at all times and work must be accurate. You will need to be organised, able to work under pressure, under minimal supervision and be trustworthy and honest as this post may involve cash handling. Administration experience is essential as the role will be focussed on paper based and IT based administration. You must have a good level of IT skills with some experience in Microsoft Office and Administrative packages. A full driving licence and your own transport is essential due to the location on the outskirts of Bicester and lack of public transport.