Telecoms Manager

Group Telecoms Manager Salary up to £43k (dependant on experience) Excellent Benefits Package Manchester-based – City Centre Peninsula Business Services is the leading UK’s Employment Law and Health & Safety Specialists, providing an integral service to our 28,000 Client’s daily business operations. An exciting opportunity has arisen to join the growing ICT Department and become a member of the Telecoms team working in a dynamic and fast paced environment with new challenges every day. Based in our Manchester Head Office. It is an exciting time to join the business as we rationalise our current infrastructure and embark on our journey to Cloud based services. You will work collaboratively with the wider IT team (Development, InfoSec, BI and Service Desk) to support existing services and deliver new. The key objectives of your role are: To ensure that the Group IT Operations Manager and Head of IT Service Delivery are kept informed of progress and in particular are told of major problems and/or issues in a timely manner Responsibility for supporting and maintaining the company’s Telecommunications services Work in partnership with colleagues and project team to migrate on premise telephony platform to cloud based service and deliver rollout of SIP / SDWAN improvements. To maintain the continuous running of circa 1,300 non geographical delivery numbers across several call delivery and call management platforms including VOIP SIP and ISDN To maintain a circa 900 user Android/Apple mobile device estate and various MDM solutions To ensure that all Telecoms related services are documented and that the team are equipped to support them. To provide critical incident management response and ownership, controlling and coordinating necessary activities to restore service and deliver root cause fixes and preventative solutions Telecoms budget and licence management. Innovation and Continual Service Improvements. Identify, analyse and document business processes & workflows to identify opportunities for streamlining and improvements. Capacity Management Day to day team management, performance management - including training and development. Resolution of escalated issues and problems from the Telecoms service desk Provision and upgrades of core systems including hardware installations and software configurations To work within SLA and KPI targets to agreed business priorities. Resolving telecommunications related faults quickly and efficiently. To be pro-active in suggesting and proposing new technologies to support the businesses. Work collaboratively with team members and support functions to resolve issues in a timely manner Proactively monitor Telecommunication services Take ownership, investigate and resolve escalated tickets Reporting faults and maintaining logs on servers and equipment. The Successful Telecommunications Engineer must have: Cloud telephony experience Strong experience in the telecommunications field Excellent troubleshooting and problem-solving skills. Strong project management and implementation skills ITIL experience. Experience in 2nd and 3rd line support. Experience with supporting customers over the phone and in person. Experience of ticket management. Experience in billing and NGN platform management. Experience in PBX SIP VOIP support and implementation. Desirable On premise telecoms to cloud based migration experience RingCentral, Mitel, Microsoft Phone System (O365 / Teams) Atos products (OSV / OSCC/ Xpressions / DLS) experience BT billing analyst experience BT architect/Lite control experience SIP / SDWAN exposure, integration and migration Team leader/coach experience Work force planning/contact centre background AirWatch What’s on offer 25 days holiday, plus bank holidays • Access to Employee Assistance Programme • Birthday off work • Perkbox - fantastic discounts • Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink – we call this ‘Fun Friday’ • Company incentives, access to discount schemes • Profit Share scheme • Christmas bonus after 2 years and holiday increase after 2 years Utilising cutting edge software along with the latest technologies backed by huge investment and infrastructure, where else would you want to develop your career as an IT professional? If this sounds like the right opportunity for you, click on the link to apply today. This job was originally posted as www.cwjobs.co.uk/job/89798917