Home Emergency Co-ordinator

Aspire Personnel Ltd ,
London, Greater London
More Details
Job Type: Full-time
Salary: £22,440 per annum

Overview

Our client is looking to recruit a Home Emergency Co-ordinator to work in their call centre, handling all emergency calls from their customers who have a emergency in their home. Hours 35 hours a week on a full shift basis including weekends and nights in line with business requirements. Responsibilities: Telephone Assistance Handle calls in a prompt, polite and professional manner at all times with empathy and customer focus. Actively communicate with all parties on a regular basis until case closure. Capture all relevant information accurately on time. case management system. To ensure there is a verbal handover in file delegation where there is any high profile, high or logistically difficult / complex situation so that the next Coordinator fully understands both what is happening and what is required. General To perform such administrative tasks as appropriate to your files/calls. To inform your Manager of any cases that may become problematic. To carry out additional duties and ad hoc projects as requested by your Manager. Regulatory To work within and be compliant at all times with all relevant regulations and legislation applicable to the role. Qualifications: Self-Awareness Essential Call Centre or Customer Service experience. Ability to work Shifts Live with a 25 minute Commute to East Croydon

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