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Rotherwood Recruitment
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Keighley, West Yorkshire
Level 1 Business Support Technician
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Salary: Up to £19,500 per annum |
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Overview
Our client based in Keighley is looking to recruit a Business Support Technician on a full time, temporary to permanent basis. MAIN DUTIES AND RESPONSIBILITIES · Communicate and liaise with customers as ‘First Point of Contact’ · Record and Monitor incidents/problems reported by customers · Provide Technical Support and other IT- related services, such as product installation & configuration · Develop & maintain good relationships with customers and colleagues · Communicate effectively with hardware & software suppliers and external support providers · Maintain personal motivation to acquire knowledge and keep abreast of rapid technology developments. · Maintain commitment to the development of technical knowledge & skills in line with the business requirements of the company · Practice efficient time management of self to ensure efficiency of operations in workshop and small business technical support areas · Ensure that all company procedures and policies are adhered to in the course of duty ADDITIONAL RESPONSIBILITIES · Assist in contributing to the Company’s strategic business planning processes · Handling/processing customer payments (cash/cheque) OTHER REQUIREMENTS OF THE JOB In accordance with the needs of the business the following criteria also apply to this post:- • Working additional hours may be required from time to time • Working on customer sites may be required • Working varied or regular shift patterns may be required. Skills & Requirements: • Recent Microsoft Technical Qualifications or other recent industry-recognised qualifications. • 5 or more GCSEs at A-C grades (inc English & Maths) or equivalent qualification • Good general understanding of networking principles, Operating Systems, Hardware & Software • 1 year in junior/apprentice level technical role • Must have Full Driving Licence Salary - Paying up to £19,500 depending on experience. This job was originally posted as www.totaljobs.com/job/89636410