Customer Service Agent

Halmer Recruit ,
Walton-on-Thames, Surrey
More Details
Job Type: Full-time
Salary: £18,500 per annum

Overview

Salary: £18.5k - £21k (plus bonus) Location: Walton-on-Thames Our client are a professional client services company based in Walton on Thames. And a permanent position has been come available for a Telephone Agent. This position would suit someone who has some phone based work experience or someone from retail looking to get into an office environment. Purpose of the role: In this role you will be speaking to people to help organise a repayment plan thats suits both parties whilst displaying empathy and excellent customer service. (Full Training is provided) Perks: Pay review on passing probation Lots of Incentives Paid overtime available Opportunities for progression Work nights out Employee reward scheme - discount off high street brand Role and Responsibilities Handling inbound and outbound calls Providing a professional service which meets"quality assurance" gateway standard whilst achieving KPI's Complying with Regulatory Rules and Guidance that are covered during training, in particular those set by the Financial Conduct Authority, The Information Commissioner's Office, Ofcom and the Credit Services Association. Understanding, where appropriate, the legal process of debt recovery and the ability to explain the process with accuracy and clarity to customers. Carrying out other duties as instructed to ensure the smooth running of the company. To be considered for this this role you will need to be: Hardworking Reliable Honest Outgoing with a good telephone manner. A Real desire to earn Previous telephone experience would be an advantage Full Training is otherwise provided If you are successful you will be working in a team of very experienced, highly skilled credit professionals from diverse backgrounds who are totally committed to providing clients with sustained levels of exceptional service and performance in all aspects of their business but in particular Collections, Client Services, MIS Reporting and Compliance. Hours: 2 shifts - 8:00am to 4:30pm & 11:30am to 8:00pm Mon - Fri

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