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LinkPoint Resources Limited
,
Corringham, Essex
1st Line Support
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
We specialise in the recruitment of high quality candidates in the Higher Education sector. We have an excellent opportunity for a 1st Line IT Support position. 1st/ Line IT Support Core Duties To provide 1st line and 2nd line support to all staff and Students To maintain a high level of communication to all stakeholders with sensitive IT issues To ensure that all infrastructure services including network connectivity, phone and wireless service issues along with core software services are escalated to the relevant parties To set-up college staff on all technical supplied resources To actively use and review the IT Helpdesk log to ensure that all college issues are logged and prioritised To manage all college technical assets and to liaise with Finance on asset purchase, location and disposal To liaise with the college business system super-users to deploy systems/software across college users To perform local IT tasks related to project or service affecting work 1st Line IT Support Key Skills Highly organised and focused in delivering a fast and high-quality support service Excellent administrative skills and experience in managing their own work-plan Good written and verbal communication skills Good customer facing skills Experience with Windows 10 OS Experience of Active Directory and 365 user account management An understanding of TCP IP protocols Experience with printer management 1st/ Line IT Support Key Requirements 1st/2nd line support experience (within Higher Education desirable) Technical qualifications desirable but full training will be provided Knowledge of patch management desirable Knowledge of VOIP phones desirable Are you enthusiastic about the 1st Line IT Support job? Send us your CV in word format today.