Trainee Pensions Administrator

Capita ,
Sheffield, South Yorkshire
More Details
Job Type: Full-time

Overview

Primary purpose of the role - To work within a team in the provision of full lifecycle administration services for all clients, scheme members and their dependants in line with service level agreements and in accordance with legislation, policy conditions, business rules and procedures and within the regulatory framework. Key responsibilities - To work towards overall goals of the team in completing administration tasks and achieving excellent customer service in line with procedural and Service Level requirements  To provide optimum levels of customer service to clients in terms of quality cost and time.  Identify and report risks and breaches immediately to line management and/or the Operational Risk & Compliance Department.  Regularly review the effectiveness and efficiency of existing systems and controls and make suggestions to continually enhance service delivery, improve processes and reduce potential complaints and business risks.  Adhere to Quality Management Systems and comply with pensions and FCA regulations and initiatives, for example, Treating Customers Fairly (TCF).  To support and assist the management team where required in all aspects of service delivery and business support for example, ad hoc projects, auditing, etc.  To support less experienced members in the team. Key tasks- To create and maintain consistent and accurate scheme records and events.  To work within set key performance Indicators and quality standards and to make every effort to achieve these.  To provide excellent customer service to all clients, members and third parties in line with service level agreements  To complete all tasks using current work procedures  To participate in and promote good team communication.  To build and maintain personal and performance development records Identify complaints at the earliest opportunity and escalate as appropriate.  A flexible approach to work at all times and adaptable to varying demands and workloads with a commitment to ensure tasks are completed to deadline

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