Warehouse Shift Manager

A bit about Sofology… We think choosing a new role and choosing a new sofa have a lot in common. Your old one feels comfy, you're used to it, and you know exactly where you fit. But a new job - or a new sofa - holds so much potential. Pick the right one and you'll never look back. You want to feel comfortable, but with enough going on to keep you right on the edge of your seat. Our team is always growing, and we're constantly shuffling up on the sofa to make room for the newest member of the Sofology family. At Sofology we work towards 6 main values to ensure the perfect customer and team experience - those values are Committed, Caring, Trusted, Fun, Progressive and Exceptional. We're passionate about delivering these values to the utmost level and we hope you will feel the same. The Role To support the Depot Manager and oversee the safe operation of the Depot Warehouse and Transport Operations to ensure the customer requirements are met, efficient management of resources to maintain a high level of customer service. In addition, provide leadership, training and supervision to the Depot team to maintain and improve the safe operation and performance of the Depot. Key Responsibilities Effectively and proactively support the depot manager to ensure that accurate and prompt deliveries can be made to the internal and external customer Accurately and proactively plan your teams' work to achieve the overall department and company objectives informing the Head of Operations of shortfalls in personnel or equipment in a timely manner Carry out performance management and quality control audits to assess the capability of team members in ensuring that processes & procedures are accurately followed Identify under-performing colleagues/areas and proactively address them to achieve company targets To encourage and support team development and measure performance against KPIs Responsible for maintaining NPS scores through the delivery teams, and to offer support and coaching when needed Plus more What do you get out of it? - Fantastic basic salary & bonus - Company discounts for you & your family - Healthcare - Retail discounts for high street stores - Enhanced Maternity/Paternity pay - Career development if you choose - Pension - Generous holiday entitlement Text to apply: 07537439375 - Your Name - Role you have applied for - Location - Short explanation of your previous experience If your application is successful you will receive a phone call from our dedicated team to discuss your experience and to find out a little more about you. Please have your CV ready to send over should you be put forward for the role.