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Ballymore Group
,
London, Greater London
Helpdesk Coordinator
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Salary: £25,000 per annum |
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Overview
Helpdesk Coordinator - 3 Month Fixed Term Contract Canary Wharf - 40 hours per week, Monday to Friday To provide customer service and experience on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Main Duties Respond to requests for technical assistance in person, via phone, app b.life, chat or email diagnose and resolve issues research questions using available information resources advise customer on appropriate action follow standard help hub procedures log all help hub interactions administer help hub software follow up with customers to ensure complete resolution of issues redirect problems to correct resource identify and escalate situations requiring urgent attention track and route problems and requests and document resolutions resolve technical problems prepare activity reports inform management of recurring problems stay current with system information, changes and updates help update training manuals for procedures and diagnostics clean up ticketing system as required Education & Experience Bachelor’s degree preferred – business or financial studies Basic working knowledge of excel and word essential experience researching, analysing and interpreting automated system problems through previous role or education desirable but not essential knowledge of ticketing and call tracking applications desirable but not essential knowledge and experience of customer service practices essential related experience and training in troubleshooting and providing help hub support desirable but not essential Ballymore is an equal opportunities employer. Full job description available upon request. This job was originally posted as www.totaljobs.com/job/89800346