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Invictus Group
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London, Greater London
Help Desk Administrator
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Salary: From £21,000 to £23,000 per annum 25 Days holiday, Training and Progre |
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Overview
An exciting opportunity has arisen for a Helpdesk Administrator to join one of the UK’s leading Engineering and Facilities Services providers on a permanent basis. This role is based in Central London, offering up to £23,000 per annum. Working hours are 40 hours a week, 8:30 AM to 4:30 PM with a 30 minute lunch break. Key responsibilities: · Resourcing the appropriate engineer based on location and skill set. · Managing telephone and email queries on outstanding and ongoing works orders. · Communicating with other colleagues in regards to queries on purchase orders, thresholds and call out responses. · Inputting reactive call outs onto the system. · Constantly updating the systems and clients throughout the day. · Covering holiday/sickness days when needed. · The assistance of other team members when necessary. · Ensuring all work requests are met with timely and accurate allocation. · Working to tight deadlines provided by management under contract conditions. · To support the help desk manager. Requirements: · Excellent organisational skills. · The ability to work in a larger team, multi tasking your day to day duties. · You must have experience in a client facing role. · Software experience required – Maximo or Concept · Must demonstrate a strong sense of customer focus. · You must have great organisational skills, with close attention to detail. For further information or to discuss your application please contact Mollie at The InVictus Group on 0207 397 5301. This job was originally posted as www.totaljobs.com/job/89805651